Legal

Refund Policy

Operated by Belaffee Pty Ltd (ABN 18 698 604 214), trading as RevvMeet  ·  Last updated: 4 August 2026

Effective date: _to be set on publication_

Last updated: 2026-06-06

This Refund & Withdraw Policy is published by Belaffee Pty Ltd, operator of RevvMeet. It is written to comply with Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), the App Store and Google Play developer agreements, and Stripe's merchant terms. It will be reviewed by qualified Australian counsel before publication.

01Summary

• RevvMeet does not operate any virtual currency, top-up wallet, in-app credits, or cash-out function. There is nothing to "withdraw" because we do not hold user funds.
• We offer paid subscriptions (Pro and Elite tiers) and we sell limited physical merchandise (identity decals). Both are described below with the refund routing that applies.
• Nothing in this Policy excludes or limits the consumer guarantees you are entitled to under Australian Consumer Law.

02Who handles your refund

The party that took your payment is the party that processes your refund. This depends on how you subscribed:

Our mobile in-app store subscriptions are integrated through RevenueCat as a thin abstraction over Apple IAP and Google Play Billing. RevenueCat does not change the refund routing — Apple still owns Apple-billed refunds; Google still owns Google-billed refunds.

03Subscription refunds (web / Stripe)

For subscriptions purchased through the RevvMeet web checkout:

• Cancellation — you may cancel at any time in Settings → Subscription. Cancellation stops future renewals; you retain access until the end of the current billing period.
• Discretionary refund within 14 days — for a subscription purchased within the last 14 days, we will refund the most recent payment in full on request, no questions asked, provided your account is in good standing and has not abused the refund process.
• Outside 14 days — we do not as a rule refund subscription fees after 14 days. We will consider refunds on a case-by-case basis for: failure of the Service to substantially perform; billing errors; or where Australian Consumer Law requires.
• No partial-month refunds — unless required by law.

To request a Stripe refund, email support@revvmeet.com with: the email associated with your account, the date of charge, the amount, and the reason. We respond within 5 business days; refunds settle to your card within 5–10 business days after that.

04Subscription refunds (Apple App Store / Google Play)

For subscriptions purchased through the App Store or Google Play, Apple and Google control the refund process. RevvMeet has no ability to issue a refund for an Apple- or Google-billed subscription. Your channel is:

• Apple: https://reportaproblem.apple.com (typical Apple window: ~90 days, at Apple's discretion).
• Google Play: https://play.google.com/store/account/orderhistory (typical Google window: 48 hours auto-refund for first-time charges, longer windows by discretion).

If Apple or Google grants a refund, the relevant subscription privileges will be revoked from your account at the next status sync. If you believe RevvMeet failed to perform and the App Store or Google Play refuses a refund, email support@revvmeet.com and we will consider a goodwill credit on a case-by-case basis.

05Physical merchandise (decals and similar)

RevvMeet sells a small range of physical decals through the in-app store. Belaffee Pty Ltd is the merchant of record for these orders.

• Damaged or defective items — email support@revvmeet.com with a photo within 14 days of receipt. We will arrange a replacement or full refund at your option.
• Wrong item shipped — same as above. We will pay return postage where applicable.
• Change of mind — for unopened items in original condition we will accept a return within 14 days of receipt. You pay return postage. Refund issued once received and inspected.
• Personalised or made-to-order items — these are non-refundable for change of mind, but the Australian Consumer Law major-failure remedies still apply.

Refunds settle to the original payment method within 5–10 business days of approval.

06Chargebacks

Issuing a chargeback rather than contacting support typically incurs a non-refundable fee from the card network ($15–35 AUD), and may result in your account being suspended pending investigation. Please contact us first — we resolve the great majority of issues within 5 business days.

If a chargeback is later reversed in our favour we may re-suspend or terminate accounts that engaged in chargeback abuse.

07Withdraw / cash-out — not applicable

RevvMeet does not operate a virtual currency, top-up wallet, creator earnings program, or any other mechanism that would credit a user's account with redeemable balance. There is nothing to withdraw because we do not hold user funds. We do not pay out to "KOLs," creators, or agencies. We do not process peer-to-peer transfers, gifting, tipping, or any analogous flow.

If RevvMeet introduces a creator-earnings or marketplace-payout feature in future, this Policy will be updated to describe the withdraw mechanism and your tax and dispute rights for it.

08Australian Consumer Law guarantees

If a service or good you bought through RevvMeet has a "major failure" under Australian Consumer Law (e.g. it is unsafe, substantially unfit for purpose, or substantially different from what was described), you are entitled to: a refund, an exchange, or compensation for any drop in value. Minor failures must be remedied within a reasonable time — by repair, replacement, or refund at our discretion. The remedies under Australian Consumer Law operate in addition to anything in this Policy and cannot be excluded by contract.

09Tax

Refunds are net of any tax that was originally charged at the rate applicable in your jurisdiction at the time of purchase. We do not gross up to compensate for currency movement between the purchase date and the refund date.

10How to contact us

Email support@revvmeet.com with the subject line "Refund — \<your order or subscription reference\>" and we will respond within 5 business days. For Apple- or Google-billed subscriptions please follow the platform paths in §4.